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Tuesday, May 02, 2006

ROL :: NO TERMS & CONDITIONS ??



For the past 3 weeks I have been trying to get hold of ROL’s terms and conditions which I believe is something which each customer SHOULD be having.

Unfortunately I haven’t been successful and from my knowledge there are NO such documents in ROL. I will point out a few interesting facts I have come across while trying to get hold of this document from ROL!

Broken Links in the Website
The links for “Terms of Use” and “Privacy Policy” does not work

No Reply to email
It has been more than 2 weeks since I have sent an email to almost all the email addresses which were posted in contact us page in ROL’s website.
http://www.rol.net.mv/contents/Contact-Details.php

Telephone calls
Several telephone calls have been made to ROL and the girl who answered the phone had no idea what these documents were. So had a fun time trying to make her understand what they were for 5 minutes or so every time a call was made. Hehe. I asked to be passed to a senior personel and not once was able to reach anyone who was willing to answer me since they were all too busy at that moment or too busy at a meeting.

And while I was discussing my frustration with a friend of mine, unsurprisingly he also had the same problem. He was told that the copy was with their legal adviser for modification and that no applicable T&C is available at the moment. If i was him I would have brought to their attention that the availability of the currently practicing copy of the terms & conditions is a customers' legal right

So the question I ask out loud is that isn’t it a LEGAL RIGHT for each customer to be given these documents when applications are made? and ALSO for the fact that the application form asks the applicants to sign saying they understand the terms and conditions.


Lets see how the public reacts to this issue, somehow legally I think there is an issue when ROL makes the customer signs stating that they agree to these terms and conditions, but when they request to view these terms and conditions, they can’t have it? This is unacceptable on many levels and TAM as the regulating body should take action against ROL.

In comparison, that the T&C and the applicable usage policy of dhiraagu internet service is readily available on their website

I urge anyone who uses focus to file a complaint with TAM at their hotline on 332 3344, or email them at secretariat@tam.gov.mv

12 Comments:

At 02 May, 2006, Anonymous Anonymous said...

this is an alarming issue if true,

tomorrow i will also call up ROL and chckup on the validity of this issue.

i was planning to install focus cable at my company, but how can i sign agreeing to something that isnt there.

legally this might be a big problem for ROL. lets see wat they say. i will post their comments on the blog.

 
At 02 May, 2006, Anonymous Anonymous said...

what the f****!

now i know why you guys kep bashing focus and not dhiraagu.
i always thought you guys had some personal problem with focus, but ive been wrong

its coz dhiraagu does not do stupid stuff like Focus. lol

well done, nice article

 
At 03 May, 2006, Anonymous Anonymous said...

ya. up their a**es

 
At 03 May, 2006, Anonymous Anonymous said...

Errr...Meow??

 
At 04 May, 2006, Anonymous Anonymous said...

lets protest ... :P
thats what ppl do now...
we want our internet rights ;)

 
At 04 May, 2006, Anonymous Anonymous said...

lemme guess?

we have picket signs that go..

" i want my toc "

"down with ROL..ROL isthufaa"

 
At 04 May, 2006, Anonymous Anonymous said...

interesting

can anyone say somethign regarding the legal implications on this issue ?

 
At 04 May, 2006, Blogger Squid said...

hi rainbow6

from what i know on the legal side on this there are a coupla points which can be taken into consideration

1. there is no consumer protections act or law in maldives.. so in a way a customer cannot do anything!!

2. having customers sign a document asking to follow the TnC and abide by it while not showing the customer TnC and not having such a document can be considered "fraud".

so thats basically what i know and hope it helps.. if i can get detailed information of these issues i'll post it here and if anyone else have more on this pls post a comment.

cheers

 
At 04 May, 2006, Blogger asoa said...

I still remember one ROL tech guy telling me

"aharumenge configurations accept nukuranyaa aharumenah jeheynee thithanah service kandaalanshey"

At that time the guy didnt even know what config his manager has given me. I didnt do what he told me and yet I have the service. Maybe its cos of the non-written TOC. Who knows?

 
At 05 July, 2006, Anonymous Anonymous said...

well ill be usin the 750/= per month dedicated line from dhiraagu in a couple of weeks. its 128kbs so its ok. im gettin fed up with the frequent disconnections n more than once ive emails primary0 on the issue but i haven received a reply yet.

 
At 25 September, 2006, Anonymous Anonymous said...

and still theres no T&C

 
At 26 September, 2006, Blogger Squid said...

YES there is NO T n C still..

2 weeks back , i went to ROL office and asked the lady at reception about this and since they had no idear i asked if i could meet a senior person who could give me an answer on this issue and after 15 mins , she comes and tells me the person who can answer me is not available right now.

was not able to contact that person by phone even afterwards ..

and the worst part is..

i still have no idea WHO that person is i have to meet since they would not tell me a name of the person i had to contact

 

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