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Sunday, September 11, 2005

Wataniya:- What is easier now?


First off this is not about what is technically better or what will be... this is ONLY about my experience...as a customer of wataniya...

EARLY AUGUST: - Made the switch in early August... waited in line like all guys do when they are getting a new gadget to play with...... heck i even got one for my sister while i was at it......always had the gut feeling that i should have waited for a while before making the switch.. but hey.. like i said..wanted to give them the chance to prove themselves... the very first day i started to use the number problems seems to popup... one being.. there was no proper coverage in villigili... i mean c'mon... i can live with the fact that it would be hard to setup wataniya antennas in remote parts of the country but not being able to properly cover villigili?? thats supposed to be a part of male'!!!

my call to 929... "they are terribly sorry abt whats happening" we'll get people to call u back... call me back they did... 3 times... but noooo no coverage in villigili....but seriously no one could tell me why this was happening... okey i forgave them... being their 1st week an all...

MID TO LATE AUGUST:- "Get thru the first time?".... not likely... okey to wataniya's credit most of my calls were to dhiraagu... but even for the ones to wataniya... it wasnt exactly impressive... i didn't notice such an impoved call quality... maybe my phone sucked? or phone of the person i was calling to sucked? well lets leave it at that...

The worst thing about my experinces with wataniya was their TXT system.... i thought they would have their txt system in place so that i could as usual txt whoever i wanted to txt.. internationally and locally... Not so it seems... my friends and releatives and business contacts abroad were not gettin my txts.... UK, Malaysia, New Zealand... nop.. none of those places...

so off i went to call 929... you would be surprised at the variety of responses i got...
Them: "We're in the process of setting up the international txt system. your txt might not be recived by the recipient!"
Me: " So do i get charged for that text coz, my phone said the txt was sent?"
Them: "Maybe.. if it reaches (wataniya) network"

WTF!!! why should i get charged for something they couldnt deliver? its their freaking problem not mine... and if they are testing it out they should announce it publicly.. that they are not ready with it.. an they should not charge for something they are testing... like dhiraagu did with MMS... at least with dhiraagu... they didn't owe us anythin when they were testing it out coz we got it for free...

okey so i call 929 later..
Me: "is it possible for me to get the bill information to date coz i wanna see if i was billed for those txts"
Them: " sorry we don't have bill details to tell you now...bill information can only be viewed when bill is run."

SO now what? i wait till THEY are well an ready? to see if i've been wrongly billed?or if it was a mistake on my side?

and days goes by with few more calls to 929... same type of responses.. some say i might be billed. others say i might not.. others don't really have a freaking clue what they are doing there at wataniya customer services prolly....

Thing is.. my work and my personal commitments require that i have to txt overseas... now everytime i wanna send a text.. i have to go thru the process of removing my wataniya sim.. inserting the dhiraagu one and sending it... and later re-insertin the dhiraagu sim to see if i can recieve the txts?... bloody hell... who's life is good now?.. who do i wanna share it with?

SEPTEMBER
last blow... my bill came... so naturally i wanted to check out those txts.. to see if i've been billed... for the non recipt ones... the bill is a summation so... i call 929....

ME: "i would like a detailed itemised bill for the last month"
THEM: " We charge MRF 15/-"
ME: " fine.. charge it i wanna see it"
THEM:"we can give u one for next month"
ME: (Thinking): how can they give me a detailed bill for next month when next month hasnt even run yet?"
ME: " i want an itemised bill for the bill u sent me.. thats all i want"
THEM: " well then, u come to our shop..talk to them.. they'll do something for you"

This is absurd.... i know wataniya is a startup an i know dhiraagu has the first mover advantage... an dhiraagu is the evil bloodsucking corporation.... but as a CUSTOMER i don't CARE how hard or easy it is for them to tweak their network...or agree on international texting arrangements... or provide real time billing information... as a CUSTOMER all i know is dhiraagu does this and wataniya dosent do that... an thats what counts... and as a customer the availablity and convinence is what matters.... an of coz.. wataniya is running me TWICE wat dhiraagu costs me... so another reason to go back...

Maybe wataniya launced too early for their own good.. maybe the date was forced on them.. whatever their resaons.....the customer is not going to CARE!!!

Tomorrow i'm off to wataniya... close down my account.... maybe i'll be lucky enuf if they give me an itemised bill.. lets see what happens.

Sure.. Wataniya will improve their services and products... they have to... but as a customer i'm not gonna hang around till they do with crippled services and products and support jus coz they are new...... gimme a holler when they are good an ready.!!!

There is some truth in the saying " first impressions last! "

Friday, September 09, 2005

An Bad Encounter with "Focus Infocom"

In my previous comments i did say i never had any problems with focus infocom ... and i did emphasize myself on the word "YET" ,, and they day have come... from 5th of this month i have had NO internet connection and till today even , they have not been able to fix the problems... down below is a small review of the whole thing...( all times are approximate and rounded of to the nearest hr.. hehe)
5 September
9 pm :: this was the first tiem i noticed my internet connection had gone. I thought it a small problem and i just ignored it thinking it would be ok by morning.
6 September
10 am :: I make my first phone call to focus (320880) and the guy to whome i was forwarded asks me my telephone number and that he will get back to me in a little while.
12 am :: i make my second call and another guy this times asks me to see if IP is detected and when to turn modem power off and reboot pc etc... well i didnt say a thing, just did what he asked... well , no progress... he also asks for my number and tells me that hell get back to be in a short while..
3 pm:: 3rd call, and they still have no idear whats wrong and asks for my number AGAIN!!!
5 pm:: 4th call for the day, nothing happening at all and they say its not their peoblem, its a MESCO cable problem... and i tell the guy that thats not my problem coz i pay Focus for the service and they should be responsible, and AGAIN my number was noted down and i asked them if they were really noting down my number coz thats the 4th time you guys have noted down my number and after telling "migulhaaalanee" i have never heard from them..
7th September
9 am:: First call for the day and they say its a MESCO problem and they will contact them and let me know , and as usual noted down my number.. hehe
12 pm:: nothng new, another guy tells me MESCO problem and they have told mesco about it
3 pm:: i made a complain to MESCO was made and they say that its not their problem
3 pm:: same time focus again tells that its MESCO problem and not theirs!
5 pm:: Focus still says cable problem while MESCO says not their problem and the whole night goes fingerpointing at each other
7:30 pm:: 2 technicians from MESCO come and check the modem and the cable as well as the splitter and they say there is no problem and the problem is with focus
( no more phone calls could be made that night, dhiraagu says all the circuits are busy.. hehe)
8th September
9 am:: Seems like they have agreed that there is a slight power variation in the cable something and thats the reason for the problem, and said they will fix it soon. and notes down my number AGAIN!
12 pm:: i call them to see if there is any progress and there is NONE, the guys says the problem have been forwarded to the engineers and i said that its been 4 days for me without any internet and all this is causing a lot of problems for me and my work and more blah blah!
3 pm:: i call and there is no progress , and since the nect day was going to be friday and i was aware that there was not gonna be anything done to repair this on friday... so after more complaining they said they would connect wireless internet to my place temporarily till everything is fixed, ok i agreed
7 pm:: a technicial arrives from Focus and tries to do the setup and there was no signal :) and after 30 mins work he had to give up and that he will be back in a short while
8:30pm:: the technician arrives with reinforcement, one more technician and some long poles, and after an hr of work, there was still no signal.. tried putting transmitter inside poles to i dont know what!.. hehe,
9th September
Whole friday goes on with no news from them and i did not call either, still no connection ...
lets see how this whole thign goes... i believe this post is too long now, so i will write a summary report and my views on the service of FOCUS INFOCOM in another post!

Thursday, September 01, 2005

Haveeru News via Dhiraagu MMS

Dhiraagu have signed a deal with Haveeru News Agency to provide Haveeru news to mobile phones of DHiraagu customers via MMS..

You have to sms HAVEERU NEWS to 131 to recieve the daily updated news.

I believe this is a very handy feature for mobile users and im sure we are gonna see more of this from Dhiraagu in the near future

to read the full article on Haveeru: please go to
http://www.haveeru.com.mv/?page=details&cat=urwbwK&id=28819




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